Refund policy

Each item is handmade with love, intention, and care. Due to the nature of our products--especially body jewelry like waist beads-- we DO NOT accept returns or refunds. However, we do have a 7-day exchange policy for certain cases.

Before placing your order please be sure to:

• Carefully read product descriptions
• Double-check all measurements 

Feel free to send us a message through the chat feature on the site, at naneliacreates@gmail.com, or DM us on Instagram @naneliacreates!

 

No Refunds for:

• Custom orders
• Incorrect sizing due to customer error
• Lost or stolen packages (please contact USPS)

 

Exchanges (Within 7 Days)

We accept exchanges only if:

• The item arrived damaged
• You received the wrong item

 

Order Cancellations

You may cancel your order within 24 hours of placing it. After that, cancellations are not guaranteed.